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Returns and Exchanges
We are happy to accept returns, and there is no need to call for prior authorization on regular items. We do not accept returns on special orders. To make a return, please fill out the return form on the back of your invoice. For a printable version of our convenient, no-call, pre-authorized, return form, click here. This form may be printed, filled out, and sent with your return for faster processing. All returns must include a copy of the original invoice. All returned merchandise must be sent in its original container/bag, and in a completely unaltered state.

When returning items for exchange in the same category of products, you will receive the same quantity discount as your original order. All other items will be calculated as a new order. The quantity discount pricing will be based on the number of items placed on the new order. Please add $5 to cover the postage. Fire Mountain Gems and Beads is not responsible for postage on returned items. In the event that you return a large quantity of items for which you have received assortable or quantity discount pricing, we reserve the right to recalculate your order total based on the actual items you kept.

Ironclad Guarantee

Products sold by Fire Mountain Gems and Beads® are intended for experienced jewelry-makers and designer-artists;
children 14 years of age or younger should use these products with adult direction.

Fire Mountain Gems and Beads, Inc. - One Fire Mountain Way, Grants Pass, OR USA 97526-2373
Copyright 2008-2014 Fire Mountain Gems and Beads, Inc. All rights reserved.