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Domestic Orders

Due to rising shipping costs, Fire Mountain Gems and Beads will no longer be able to accommodate the $5 Best Way shipping option. Effective as of Monday April 3rd, 2017, orders under 10 pounds will be shipped via USPS at a low cost flat rate of $5.99 (for domestic, APO, FPO and DPO). For packages that weigh 10 pounds or more, actual-cost postage as determined by our shipping carriers will be applied. Promotional items such as a catalog or free samples in your order are compliments of Fire Mountain Gems and Beads and are not included in the total package weight. You will not be charged shipping for these items.

If you have any questions, please call our Customer Service number (800-423-2319) for additional information. Express shipping options are still available.

This updated policy supersedes any previous policy and may be changed at any time without prior notice.

Canadian Orders

Effective as of April 19, 2017, orders under 1 pound will be shipped via USPS International First Class Shipping at a low cost flat rate of $5.99. With International First Class Shipping, for packages that are 1 to 4 pounds we are able to offer you super-low actual-cost postage rates. Any package that weighs more than 4 pounds will pay actual-cost postage as determined by your selected shipping carrier.

International customers may be subject to import duties, fees and taxes that are levied after a shipment reaches the intended country. As usual, if a shipment is rejected because of customs clearance charges or refusal to accept delivery, the customer will be responsible for any costs incurred, including international shipment and handling.

If you have any questions, please call our Customer Service number (800-423-2319) for additional information. Express shipping options are still available.

International Orders - You Pay What We Pay

Due to rising costs of shipping to foreign countries and U.S. territories, Fire Mountain Gems and Beads will no longer be able to accommodate the Best Way shipping option. As of Monday April 3rd, 2017, all orders shipped outside of the United States will be charged actual-cost postage as determined by our shipping carriers.

International customers may be subject to import duties, fees and taxes that are levied after a shipment reaches the intended country. As usual, if a shipment is rejected because of customs clearance charges or refusal to accept delivery, the customer will be responsible for any costs incurred, including international shipment and handling.

If you have any questions, please call our Customer Service number (1-541-956-7890) for additional information. Express shipping options are still available.

This updated policy supersedes any previous policy and may be changed at any time without prior notice.

*Canadian customers please see special rates available for packages less than 1 pound or between 1 and 4 pounds.

Fire Mountain Gems and Beads is not responsible for shipping delays due to severe weather and other causes beyond our control.


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