Customer Service
Because of your overwhelming response to the Holiday Sales - already our busy season - we are behind in shipping orders. Orders with express shipping are going out first. We know you need these items for Christmas. Everyone is pitching in at the warehouse - even Chris and Stuart! - to get your order to you as fast as we can. Thanks for your support and understanding.

Fire Mountain Gems and Beads is not responsible for shipping delays due to severe weather and other causes beyond our control.