What People are Saying...

Thank you for all your feedback and willingness to share the good, the bad and the ugly with us. We build our business around customer feedback.

So please keep the comments coming -- and be assured it will be brought to the attention of the appropriate departments for resolution.

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I just wanted to tell you all thank you so much I have never opened up a package and had it say packed with love. that was pretty sweet and to have the person that packed it say thank you. It's funny my husband always asks me why, when I make his lunch, does it taste better? I always tell him it's because I make it with love and he just laughs at me. When I opened my package today and I saw that, I couldn't help but smile and show him. Thank you guys so much. It's the little things that make your day. I even posted the pic on my facebook page.
- Rebecca
Just wanted to say that I am so happy with my order last October. It was so nicely wrapped and included a little note from the person filling my order. Thank you. That made me feel like a very special and important customer. Not just an invoice number. Keep doing the great job you are doing. Also, I love the quality of the beads that you have for purchase. Take Care,
- Elise :)
As a first-time customer ordering online, I was very impressed with the customer service when I had questions. I called 2 separate times, spoke with 2 different people, and they were both cheerful solution givers. It's great to have someone to speak with when a question arises during the online shopping process.

The shipment was delivered BEFORE the date expected--even more astounding since it was just before Xmas and there were backlog delay warnings. This was my first order and I was gobsmacked to get--not one, but two!--totally unexpected freebies. FMG didn't have to do that and getting presents is wonderful. Smart marketing; you've got me hooked.
- Jane
I love your catalogs, your web site, your packaging, your shipping times ... I especially appreciate that you use your employees to model your jewelry. I love that you are a family business. What else can I say. I...LOVE...YOU
- Pamela
I'm a long time and loyal customer. I've asked for and received much help over the years. It matters to me that the people on the phone are knowledgeable and not "outsourced." I love that I get a thank you and a free gift. I love the monthly specials catalog.

But! Some of the directions included for jewelry designs in the gallery are just awful! You need to pass each one to a couple of simple jewelry home crafters for an "ok" before posting online.
- Anonymous
I appreciate your efficient and courteous service and you offer great products!
- Susan
You are amazing! Thank you for the super-fast service!
- Raven
I am very satisfied with the courtesy and helpfulness of the order taker and the speed with which the orders are handled. I love the selection of beads. Phenomenal!
- H.
I can't say enough about Fire Mountain Gems And Beads! Your products are great, you have the quickest order processing around, and I am just blown away by how fast my order arrived! I will definitely be ordering again! Thank You!!
- Nina
Thanks so much for your fast delivery and your customers service. I really love your products and sales.
- Kathia, Costa Rica
I have had great service from your company. I am just starting out.
- Leslie
I don't order items very often, but when I do, I haven't been disappointed. Thanks,
- Dakota
I love your black velvet earring stands and I love that I can get my package for $5!!! thanks
- Tara
Received my merchandise order. All items were carefully packed in a box. All glass items intact. Can't thank you enough. When I get my business up and going, I will use your fine example on how to graciously address any customer concerns on any purchase. May you have continued success in all you do : )
- Alicia
Thank you. As always, through the years I am very pleased with your products and service!
- Vel
Just a thank you for all the nice orders I have received and thoughtful gifts included over the time I have been a customer. Love your company and service.
- Linda
I cannot tell you how many years I have been purchasing jewelry supplies from Fire Mountain Gems but it has been a long, long time. I love the product and the variety of the products I have never, not been pleased with your service or products and if I have ever called, the ladies on the phone are very nice and helpful and friendly ... FMGems ... YOU ROCK!!! Thank you so much.
- MaryRuth
It's so easy to navigate your site and place an order--thank you.
- Donna
I love Fire Mountain. I have been using your web site for everything. If I wonder to another place for anything I come right back to you, because you have the best products at the best prices. I never have any problems, get everything I need very quickly and am very very satisfied. Thanks so much.
- Judy
Dear Fire Mountain, I HATE YOU! You constantly have these fantastic sales and it makes me spend money. When you saw me coming you saw "sucker" on my face and you constantly tempt me with your wonderful line of products. If I were a rich person I would buy you out so you would not be able to tempt me any longer ... I make long lists of things to purchase then I have to dwindle it down to affordable chunks. I wish I would not succumb to your temptations. I am weak and addicted! My heart aches for more of you ... when is the next sale?
- Katherine
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Products sold by Fire Mountain Gems and Beads® are intended for experienced jewelry-makers and designer-artists;
children 14 years of age or younger should use these products with adult direction.

Fire Mountain Gems and Beads, Inc. - One Fire Mountain Way, Grants Pass, OR USA 97526-2373
Copyright 2008-2015 Fire Mountain Gems and Beads, Inc. All rights reserved.