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What People are Saying...

Thank you for all your feedback and willingness to share the good, the bad and the ugly with us. We build our business around customer feedback.

So please keep the comments coming -- and be assured it will be brought to the attention of the appropriate departments for resolution.

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Just wanted to say I am loving Christi Friesen--watching one of my first videos to learn how to do something new, she's both smart and hilarious. Awesome!
- Anonymous
Fire Mountain consistently provides the quality, variety, and value I look for when buying supplies for my small jewelry business. I buy almost exclusively from Fire Mountain.
- Angela
I have been purchasing jewelry items from Fire Mountain for many years and will continue to do so for many years to come because of their super service, excellent products, and convenient check-out.
- Mary
I continually find more and more items to use ... that I never knew were available. The speed of shipping continually amazes me as well as the low cost of shipping. When I need to speak with customer service ... it's like a chat with an "old friend!" Finding what I need on line is well organized!!! I received my order super-fast as usual!! The thank you gift is a MUCH appreciated touch ... a thing of the past with most retailers. These "freebee" items have given me a chance to try other products. It is a personal recognition to the customer that is unheard of these days! Great folks to work with ... if I call with a question or concern about an item. The call WILL ALWAYS be with a smile of satisfaction.
- Germaine
I started my own jewelry business a little over a year ago, I have a long list of providers but since I found Fire Mountain I purchase 85 to 90% of my beads here. I'm very happy with the way they classify and describe each product, it makes my life and job a lot easier and I love the fact that I know I can expect my purchase 3 to 4 days later. Loyal Customer,
- Audrey
I love having a company that I can trust. I know when I purchase something its exactly what it says it is. I love this company. I always go online to get what I need. Thank you for providing excellent quality at a very reasonable rate. I love your clearance items. I'm fairly new to the jewelry making business but I love it. I tell everyone where I get my beads. :) I even use the tote with your name on it that I got either as a free gift or on clearance. Love the pin too, I also take that to shows. Thank you for letting me as a beginner make professional looking items. I'm a very happy customer.
- Lori
This is a great company. They have the best variety and prices for beads. The customer service is the best I have ever experienced.
- Peggy
Very good deals and perfect shipping rate!
- Carmen
Always pleasantly surprised and happy with my beads from Fire Mountain Gems and Beads.
- Pat
Prices are affordable and competitive. Large selection and quality products. Shipping is quick and customer service has been spot on when needed.
- Deborah
I am always very pleased with my purchases from your company. I work at an amusement park in the summer and always recommend to people that I talk to that your company is the BEST!
- Elaine
Oh my gosh, I ordered my beads on the 22nd and to my surprise they arrived today the 24. I'm so very pleased with my order and your prompt service. You now have a new and loyal customer. Thank you so very much.
- Sue
So pleased with my order that arrived today. Thank you for sending my order in just a few days. You customer service is outstanding. Thank you again.
- Charleen
I just wanted to take a moment to thank you for your consistent efficiency and outstanding service. Every single order I have placed shipped within 24 hours of submitting it. Coupled with all assortable discount and shipping costs that are not only affordable, but also very speedy, has made me a life-long customer. Just wanted to convey my appreciation! So thank you, most sincerely,
- Abby
Received my order yesterday, in good shape and in good time. I work at a summer camp for under privileged moms and children, so we will make good use of these items, and I will probably be ordering more things before the summer. Thanks so much.
- Pauline
I get several catalogs in the mail but none can equal yours! Not only do I enjoy browsing the items, but the design ideas and tips are fantastic! It seems I am always finding something new every time I look through it. And it is also fun recognizing names and seeing the friendly faces of people I have spoken with or who packed my orders. Thanks for all the extras you do.
- Cynthia
I received help today on live chat. The person was invaluable to me in being able to pick the proper products for a simple project ... but one that baffled me! Kudos to her for her patience and knowledge!
- Barbara
Great--have ordered for the past 10 years--in 1989 we visited you! You have grown and offer a complete line. Price is in line.
--Larry
Fantastic! I'll tell you why--first of all your service, the beads, the way they are packed and sent. This time I had a nice surprise: My package arrived at Tel Aviv on December 27 (which is very quick, you sent it on December 23). It got stuck at the taxes office for two weeks (!). When I saw by tracking that it had finally arrived at the post office in Petach Tikva, I waited for the notice to come and get it. After 1 week I went there but because the package had not been entered in their computer system, they did not know where it was. Finally my husband went there today, and together with the postman looked for it. They found it after and extensive search. Honestly! I open up the package, and what do I see on the packing list? The signature of the person who packed my order with a drawing of a smiling face next to it. Believe me that made my day after waiting for almost 4 weeks while that package got stuck here somewhere! Again, thank you for your wonderful service, and special thanks to the person who packed my order. Sometimes one does not know what a little thing like a funny drawing or a kind word does for somebody else--and it doesn't cost anything!
--Charlotte
I can't say enough good things about this website/company. Their educational section is wonderful. I have been making jewelry since I was a child but have gotten back into it on a more professional and classic level starting my own jewelry design company online in the interim. I have learned so much about everything you ever wanted to know about making jewelry especially beaded jewelry. And the selection of jewelry-making products is exceptional. Fire Mountain Gems will be my go-to for years to come. Keep up the great work, FMG!
- Anonymous
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Products sold by Fire Mountain Gems and Beads® are intended for experienced jewelry-makers and designer-artists;
children 14 years of age or younger should use these products with adult direction.

Fire Mountain Gems and Beads, Inc. - One Fire Mountain Way, Grants Pass, OR USA 97526-2373
Copyright 2008-2015 Fire Mountain Gems and Beads, Inc. All rights reserved.