What People are Saying...

Thank you for all your feedback and willingness to share the good, the bad and the ugly with us. We build our business around customer feedback.

So please keep the comments coming -- and be assured it will be brought to the attention of the appropriate departments for resolution.

1786 Item(s) Found.
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I just wanted to thank you for replacing the missing beads in my order. I didn't expect it to be taken care of so fast! That is great service!
- Lisa
Hi, I just received my order of Celestial bicone beads and other gemstones and I must say that I am EXTREMELY satisfied with my purchase. The quality of your crystals and gemstones exceeded my expectations.
- Alicia
Rec'd order in record time! I am very pleased with everything regarding this order. Thanks very much. Of course I'll be back! I'm working on the next order! All the best to a group of wonderful people.
- Sara
I was asleep and my order came to my door. I was very happy this was very quick. Great job. I love the way they are shipped to me. You did a great job, now I am very happy. Thanks for the good work you do.
- Berta
Thank you so much!!!! Have a great day!
- Gisela
Hi, I received my latest order, everything was good. Just a few things not a big deal...I had purchased a Swarovski red heart it came two in a pack. When I went to attach the jumpring the heart broke. I was a little upset, good thing I had a second one. The gold and silver crosses that I bought where not what I thought they would be...I didn't realize that they are for gems...can't really use them. I had inquired about what size jumprings to buy and I was told the wrong size...they are too small...but I love the rest of the stuff, especially the charms. Thank you,
- Dora
I'm a new customer. I wanted to say that when I get the "packed with love" messages with my order... I believe it. Your shipping department really goes out of their way to send nice looking packages. I appreciate it. Thanks!
- Caryn
I just read through your "gem notes." This information is very important to me to grow my general knowledge of gems. Where gems are found (now and in the past) should be included for ALL of the gems. Excellent side topic!!
- Carol
I have been meaning to write this note to you. Thank you for your wonderful service. I love your products and your customer service is above any I have ever encountered in all my years of Internet shopping. That's the truth.
- Jackie
Thank you very much for the lovely birthday greeting. I love Princess Sophie. Kind regards
- Jan
I have spent hundreds for my jewelry-making. The silver-plated chains and beads that I have bought have turned ugly black! Do you know how embarrassing it is to give jewelry as gifts and the chains turned without even wearing it??? Not cool at all. After all that work and money, is there any way to salvage it? I even used the spray sealer on some of it. What am I or you doing wrong??
- Candy
Thanks for your birthday wishes! Love your company! I will be beading in the next day or so as I am waiting for my order--can't wait, just love getting my orders--which is a present in itself. Have a great day,
- Carm
It has been quite a while since I ordered any materials from you but I am so glad you keep sending your e-mails to me. One of these days I hope to have the time to get back into beading. I always enjoy reading your e-mails and seeing the creations that others are making. Thank you!!!
- Janice
Where is this wire made/manufactured? It would really help customers if you stated where your items are made so I wouldn't have to take the time to email you. Rio Grande does it, so it can be done.
- Larraine
Thank you. I'm sure I will be ordering from you again in the near future. You have such a wonderful selection of products at very good prices and your service is exceptional, not to mention speedy shipping. I'm happy to have found your website. Thanks again,
- Amanda
Was glad to see in your latest catalog more polymer clay. Hope to see some sales for it also. Thanks,
- Barbara
Just wanted to tell you how great I think your company is! I get my order in record speed with a little thank you on tissue paper inside and the orders have all been exact. Love your company wish I had found you a long time ago! Thanks so much!
- Sharon
Thank you for all your helpful answers to my questions. As a beginner and trying to follow patterns, sometimes it gets confusing and you make it easier and less stressful and never get tired of answering questions. Again, many thanks
- Arlen
I like that you addressed your ads turning up everywhere but I would rather OPT IN in the first place. Every time I erase my cookies (for safety purposes) I would have to again OPT OUT! I think you should re think your inclusion in this marketing technique. I have never purchased anything represented in these pop up ads.
- Julie
I love the new overhaul you have done on your computer layout. It has made your site much more user friendly. It is easier to go back and find something that you bought and liked without going through your invoices. Just thought I would give you two thumbs up on it!!! Hugs,
- Kitty
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Products sold by Fire Mountain Gems and Beads® are intended for experienced jewelry-makers and designer-artists;
children 14 years of age or younger should use these products with adult direction.

Fire Mountain Gems and Beads, Inc. - One Fire Mountain Way, Grants Pass, OR USA 97526-2373
Copyright 2008-2014 Fire Mountain Gems and Beads, Inc. All rights reserved.