What People are Saying...

Thank you for all your feedback and willingness to share the good, the bad and the ugly with us. We build our business around customer feedback.

So please keep the comments coming -- and be assured it will be brought to the attention of the appropriate departments for resolution.

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I can never say it enough ... I thank each and everyone of you for doing a PHENOMENAL JOB ... I appreciate all that you do for me and have done for me ...You're the best ... from the Superior Customer Service Representatives to the incredible Fulfillment Services ... Once in awhile we need to stop and appreciate the excellent job Fire Mountain Gems supplies to their customers ... thank you once again.
- Ruthanne
Hello. I would just like to say "Thank you" again. I have been ordering from Fire Mountain Gems since the late 1980's and have always been more than satisfied. Your prices and quality are always good. You have a really wide selection and it has been fun over the years to watch the inventory of items and catalogs grow!! Over the years I have referred anyone who asks me about jewelry supplies to you and that is because your company really is the best bet. There has been no other jewelry supply company that I have tried that has it all around like you guys do, from price, range of items, customer service and fast shipping. For some reason no other shop/store can compare. Now my two daughters also get all excited when we receive the "Big Catalog" in the mail. If any of us say "the big catalog" we all know what that means! The reason today that prompted me to remember to Thank you again (I try to every great once in awhile) is I placed an order last night and already got the shipping confirmation..but already knew that it would be shipped out quickly and within enough time. I say "in enough time" because I will be selling as a vendor at a show called OddMall next Saturday and had forgotten I needed the jump rings and a couple other items and I started to freak out with only 1 week left! Then I remembered that I will certainly get the package in time from Fire Mountain Gems and I felt much better then put in the order. So thank you for being the great company you are. I appreciate it very much. I grew up in Wisconsin, but now live outside of Seattle, so maybe my mini dream of visiting your store one day can come true!! Again, Thank you very much over all the years.
- Marilyn
Fire Mountain Gems has competitive prices for jewelry supplies. Their resource are astounding whenever you need a refresher or inspiration.
- Victoria
I like the truthful information about the products, the price and the fast shipping.
- Hector
I have shopped Fire Mountain Gems and Beads on many occasions to find the difficult to find items and the quality needed items that are hard to find elsewhere. I have always gotten exactly what I expected. Getting what one is expecting makes completing any project much more enjoyable. Thank You Fire Mountain Gems and Beads.
- Bernice
I've shopped at Fire Mountain Gems for 20 years or so, I have my own small jewelry business. The multi-product discounts are really helpful. The people are great the products are great. I recommended them to many people.
- Rhonda
Very comprehensive list of products made shopping easy.
- Robert
Shopping with Fire Mountain Gems has always been a pleasure. It's easy to find everything I'm looking for on their site, they ship quickly and their packing is superb. I've never had a bad experience with them, and I look forward to continuing to do business with them.
- Alyssa
Best beading and jewelry making supplies available, always a good experience, great prices, great shipping rate and fast.
- Brenda
Love the variety and quality of the things I buy from Fire Mountain Gems.
- Jackie
Friendly service, clearly written catalogs, smaller catalogs and mail options.
- Joan
I've always been very satisfied with the quality of the products I have purchased from Fire Mountain Gems as well as the time it has taken to receive my shipment.
- Elvira
I love the email newsletter. It makes me aware of some products I didn't even know existed! I love the huge selection, and the quality never disappoints. And the little free gift with each order always makes me smile! I have recommended Fire Mountain Gems to every crafter I know, and everyone who compliments my jewelry.
- Denise
Hi, woohoo my order came and as always you NEVER disappoint!! Oh the plans I have for this massive order. Everything was there and the free gifts, I love them ... YOU GUYS AND GALS ROCK!!! Thank you!
- Elaine
Regarding resource Phototips--Thank you for the tips on how to shoot jewelry, I have photographed just about everything but jewelry. I have photo equipment so I'll try my hand at photographing jewelry. Thank you.
- Howard
You guys are super fast and I've never had a problem!
- Shirley
I recently sent you a request for past invoices because I had a house fire, I am so grateful at how quick and thorough your response was! You really made this time easier by taking some of the stress off of me, I just wanted to let you know I will be telling everyone who will listen what a great company you are!! ( Some other sites I bought from over the years refused to help me at all.) You will be my first choice to replenish my supplies I lost in the fire!! Thanks again.
- Sharon
I just wanted to thank you for the free ruler w/sizes for beads and wire/string. That really impressed me, not to mention the heart w/love sticker.
- Deb
Thank you--over the years my contacts/ordering/info has been amazing. I always look here first, everything is shipped well--I have never returned an item. Thanks for your service--next year I hope to step up and do more. keep up the good work!
- Judy
Hi, just wanted to say thank you for your quality service. I've just received my order, all items ordered were delivered, well packaged and arrived safely. Thanks for the free gift also. I highly recommend your excellent service and product range. All the best.
- Andrea
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Products sold by Fire Mountain Gems and Beads® are intended for experienced jewelry-makers and designer-artists;
children 14 years of age or younger should use these products with adult direction.

Fire Mountain Gems and Beads, Inc. - One Fire Mountain Way, Grants Pass, OR USA 97526-2373
Copyright 2008-2015 Fire Mountain Gems and Beads, Inc. All rights reserved.