What People are Saying...
Thank you for all your feedback and willingness to share the good, the bad and the ugly with us. We build our business around customer feedback.
So please keep the comments coming -- and be assured it will be brought to the attention of the appropriate departments for resolution.
''Honest to goodness, you guys! You're the best!! I've been trying to order a little bit of beadstuffs to make my ''bead day'' complete, and yahoo wasn't helping much. But lo and behold, here's a lovely b'day wish from the exact people with whom I wished to speak. Now my b'day will be truly beadalicious! *LOL* Thanks again, and my order will follow soon.''
June
''I wanted to be sure to thank you for one of your employees. Her name is Joanna and she helped me with a special customer order on June 30th when I was out of town without a catalog or internet access. All of your employees are very helpful, but this was an unusual situation and she went above and beyond what she needed to do. You now have one very happy customer due to her efforts. This is one of the biggest reasons why I keep coming back to your company.''
Claire
''I just wanted to say thank you for my second order of beads. They are beautiful and of good quality. The shipping was in a timely fashion as well.''
Nancy
''Just a comment. You have done very well in the few years I've ordered from you. Now that I have the things I wanted to make for my daughters-in-law, my grandchildren and my great-grandchildren, I'm now making for me. Thanks for the pearls. They are my birthstone and I love them.''
Vicki
''Just received another shipment -- early -- and, as usual, never a problem with it. Thanks so much for the great service.''
LadyGrey
''Aggie was just so nice to me that I will never buy from anyone but you. This is my second great experience in one day. I usually place larger orders but this was $5 because I forgot to add something to a previous order. She was just wonderful about it and you don't forget that kind of service. Thank you.''
Paula
''Thank you so much for this HUGE catalog!! I never dreamed that so many beautiful beading items were available. I am brand new to beading and I hope to make something gorgeous. I know that you will be a big part of my beading joy! THANK YOU!!!''
Diana
''Hi! Please tell the customer service supervisor that I worked with Shalee today and she was wonderful. My experiences with all of you have been great and you have a really fine company. It is a pleasure to shop with you!''
Paula
''There is no question here, this is just feedback, and in all my years doing business with anyone, you people at Fire Mountain have always treated me the very best, and I think all of you are just wonderful people!''
Nyal
''I received my order a couple of weeks ago... everything was great! Thanks. I am awaiting my larger catalog... will it be arriving soon? I'm looking forward to it!''
Kathy
''Thank you so much. Just one more reason that I tell everyone about your company and the way you treat your customers.''
Alice
''Are you ever going to get Apple Jasper in stock? It is a gorgeous stone and I prefer to shop with Fire Mountain but haven't seen it on your site, yet.''
Teresa
''I appreciate your help and your rapid response. Your website is by far the best.''
Lisa
"I'm sorry for the delay in thanking you for your helpful response. I followed your suggestions, and printed the step-by-step instructions, and also ordered the book you recommended. Your response was extremely helpful, prompt, and friendly and if I can extend kudos to you by relaying this to the appropriate department/person at fire mountain, I'd be happy to do that. It's so refreshing to receive good customer service in a world that seems to have lost the art, and it's important to recognize the rare people who excel in it. Thanks again! You've reinforced my loyalty as a customer to Fire Mountain Gems!"
Margaret F.
"Yesterday my current order was delivered and I was pleased as always. I tease my husband and delay opening the order and finally together we enjoy the opening. It is packed professionally but with a personal touch of the tissue paper and the free gift. The order process online is simple and efficient. The contact and follow-up is excellent. And the actual products are a delight to review. I am such a lucky lady not only to live in the USA, but also to have a great company like Fire Mountain Gems and Beads to shop. Apple pie is great, but Fire Mountain is better!! Keep up the good work."
Jeanine H.
"Dear Fire Mountain Gems Customer Service,
I want to take the time to say thank you for resolving the problem in such a quickly manner. It is very easy to deal with you guys and your response is very quick. I appreciate that in a company and more companies should follow your footsteps. Thanks again."
Deanna C.
"I just wanted to write to you and say how pleased I was when I received my first order! Not only were the items "as shown" they were packed very well -- no damages!! I have already placed another order, and I can't wait to get it.... Just wanted to say job well done!!!"
Thank you, Maureen K.
"Why haven't I shopped with you before this? I am so pleased with the fast, efficient service, super prices and the quality knocked my off my feet. I placed another order the same day right away. I think I'm in love. Thanks so much and especially for accepting APO orders."
Sincerely, Deborah S.
"I just wanted to let you know what a fantastic company you have and how much i love it!!! Thank you so much!!!! Great shopping experience all around!!! Great selection, easy ordering, quick shipping, order accuracy perfection!! Thank you!!"
Jennifer B.
"A compliment -- I just toured the EncycloBEADia for the first time. I just simply love it. Thank you for sharing so much knowledge."
Elaine C.