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What People are Saying...

Thank you for all your feedback and willingness to share the good, the bad and the ugly with us. We build our business around customer feedback.

So please keep the comments coming -- and be assured it will be brought to the attention of the appropriate departments for resolution.

1935 Item(s) Found.
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Thank you for your quick action on this matter. Love your product, and your service. Have always been pleased. I understand mistakes can and do happen. Glad it could be resolved so easily.
- Ann Marie
Again, thank you and Fire Mountain Gems for providing excellent support for your products--pass this along to your supervisors. Also, consider using the responses from your Jewelry Expert to each of my questions in a tutorial PDF posted on your website. Ask the Experts or some other location.
- CC
I paid the 5 dollar shipping for my order to Canada and then got stuck with a $15.00 bill from FedEx on top of that. Just not worth it to buy from you guys. First time I ordered from you and it will be the last time! Just costs too much.
- Gail
I do not know how many different ways to say you are the greatest bead company ever. Others may try, but you beat them out. You also have the best website and Internet managers that are around. This is the easiest ordering system of ANY mail order company. It always works, it never slips up, it never mangles or erases your order as others do. Thank you, thank you, thank you.
- Sylvia
I wish Swarovski would make some crystal angel wings!!! Wouldn't that be absolutely stunning?! Thanks,
- Elizabeth
The color, size, and quantity are as expected. Several of the larger beads had large cracks. I would be happy to pay double for shipping if it meant that the company would take more care to better wrap and protect my goods. An extra $5 on shipping would be nothing compared to getting all my goods undamaged. I'd be happy to pay the higher shipping cost.
- Samantha
Wow! Thank you. Very impressed!!!! Kind regards,
- Elsje
This is my second order with your company and I must tell you that I am totally impressed and pleased with your operation and service to your customers. You may rest assured that I will continue to do business with you now and in the future. Thank you very much for your attention. Sincerely;
- Donna
Thank you so much. I appreciate the great service and products that ARE Fire Mountain Gems. It is rare to find these qualities in a company now. I will continue to shop with FMG for as long as I am designing and making handmade jewellery. Thank you again,
- Amanda
You would have to be the most efficient, best organized, with the widest variety of jewellery products of any company I buy from in the USA or Australia. You are amazing and each time I order the same quality of service and quickness is shown. Your new $15 shipping rate to OZ is a big incentive for me now. How do you accomplish such a wonderful online shopping experience? Cheers till next time,
- Caroline
I got the little sterling silver crosses I ordered last night and they are perfect! I can't believe how fast they came. Thank you for the catalog and the nice bonus! I will order from you again! Thank you,
- John
I love you guys! Because of how easy you guys make it.
- Amanda
Hi, I love your big gemstone beads (25mm and more) but for each of my project I usually use only 3-4 of them. Is it possible somehow to sell them in fewer quantities than 16" string? Regards,
- Inna
I just wanted to say how wonderful I think your product, services and pricing are. They are unbeatable by far. The quality is fabulous. I can't say enough good things about this company. I refer you to everyone I talk to in the industry. Keep up the great work and thanks so much for the spectacular products and services!!
- Jennifer
Your catalogues just keep getting better and better. Ideas, instructions, new materials abound. But could you find a way to give us more time to craft as well? Thanks for everything you do!
- Lindy
If you had more lapidary supplies, such as drills, fluxes, etc. I would be purchasing from Fire Mountain due to the low shipping of $5 for Canadian orders. For now I am using Rio Grande for lapidary supplies.
- Winnifred
Thank you for the quick response. I shall continue to order through email and would like you to know that I always receive quality and timely orders from you. Thank you.
- Judee
I'm sorry that I have not ordered anything for over a year but I have been looking for a job since last year. As soon as I find a job I will order something. You are doing a great job. I will keep asking questions.
- Kelly
I think that every time I have ordered it has arrived faster than expected. So thank you for the prompt sending of my orders.
- Lisa
Please remove me from your e-mail list. Way, way too many being sent, too many to keep up with other e-mails.
- Larry
1935 Item(s) Found.
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Products sold by Fire Mountain Gems and Beads® are intended for experienced jewelry-makers and designer-artists;
children 14 years of age or younger should use these products with adult direction.

Fire Mountain Gems and Beads, Inc. - One Fire Mountain Way, Grants Pass, OR USA 97526-2373
Copyright 2008-2014 Fire Mountain Gems and Beads, Inc. All rights reserved.