Thank you for all your feedback and willingness to share the good, the bad and the ugly with us. We build our business around customer feedback.
So please keep the comments coming -- and be assured it will be brought to the attention of the appropriate departments for resolution.
"You folks do such an excellent job! Your display is exceptional, easy to look at. You are a classy bunch!"
Received the order in two days!! Awesome. I am a new beader and having trouble ordering the right thing. Clasps very large. Will have to use some creativity to use them. I am pleased with the boss bag. I have been having fun trying to figure out what some things are for. If I get stuck I try to find it in the catalog, fun and many hours of enjoyment. Keep up the good work.
There are several things I've looked for in vain (despite your huge selection!). One is a couple more cubic zirconia colors--emerald green and sapphire blue would be wonderful. I use the 9x6mm teardrops quite a bit. Also, the drop H20-5829FY doesn't come in silver-plated, and I would love to have this available. Thanks for your consideration!
I just love Fire Mountain, their beads are a high quality and I now do not buy from anyone else. Thank you.
I unsubscribed from emails because I received two or more emails per day. That's a little overwhelming.
Just received my order in good shape. I was blessed by the tissue paper laying on top with stickers for love and peace. A lovely touch. Small things can do great good. Thank you
Your items are great; your prices are great! I love ordering from you and love opening my package to see all the lovely sparkly things I've ordered. Thanks for supplying me with many hours of wonderful crafting.
"I am disabled, so I live on a very limited budget. Because your prices are sooooooooooo inexpensive, I always find enough to buy a little something each month. Thanks for doing such a fantastic job!"
"Received my order fast. Loved the items! Great customer service. Will be ordering soon again. :-)"
I received my order yesterday and want to thank everyone, especially Heather, for the quick delivery, the careful packing and shipping of my order. I love my "Steel Bench Pin Combo Set", It is perfect for my small studio. Thanks for my free gift. What a nice surprise. Best Regards,
Fire Mountain Gems and Beads is my go to for whatever I am looking for. I get many design ideas that I look forward to seeing in their catalogs and email. Excellent selections of everything I need. They have excellent custom service and product costs.
Fire Mountain has a great range of products. I live in a small rural town and can't get similar products. Even in nearby regional centers the choice is not as great as Fire Mountain Gems and Beads.
Slowly going through your books is a pleasure I save for my most peace-filled moments. Pictures are clear, descriptions excellent and delivery has been as promised. Nicely packaged too!
My business partner and I wanted to thank you for your awesome service! We just placed our first order with you about a week ago and received it in less than 2 days! The beads and gems that we bought are outstanding and we loved the personalized handwritten thank you on the invoice. We definitely will be purchasing from your company again. Ordering and shopping are very easy on your website! Keep up your outstanding customer service. Your Friends,
"You people are the BEST!!! I don't order as much as I'd like but when I do I receive the most beautiful, well-made products ever!! Now that I've retired I can now start my collection all over again. Here goes!! Thank you for all you do."
"Hello and Happy Holidays! Thank you for your wonderful Website and products. I love shopping here and you all have done a great job in making it extremely easy to do so. Thank you again for adding a lot of fun to my life. Best Wishes,"
"I order from you all the time. Awesome new things!"
I received my order today!!! Did not expect it to arrive so soon, everything is wonderful and I appreciate the quick service. You will be hearing from me again!!!
I've used Fire Mountain for years ... I have a small jewelry business. I tell others about them all of the time and send quite a bit of business their way. Prices and selection are out of this world. Customer service is even better. Sales are fantastic. I haven't bought in some time, last year was very busy for me and I was selling stock I had and traveling. I was also telling others wanting to make their own jewelry, or start selling, all about Fire Mountain. It just doesn't get any better. Shows are great and fun ... but they come and go!!
Fire Mountain Gems and Beads has a great inventory of items. Shipping is fast.