Thank you for all your feedback and willingness to share the good, the bad and the ugly with us. We build our business around customer feedback.
So please keep the comments coming -- and be assured it will be brought to the attention of the appropriate departments for resolution.
I am working on jewelry for the holiday sales and I keep finding more really good items from your site. I have noticed that when I put in an order, it gets filled and sent out within a few hours of me sending it. Two days later, it is on my doorstep. Kudos to all involved there!!!
Placed a first-time order last week and received item quickly and thought the small booklet in the order was the catalog. Yesterday received the HUGE catalog. Very excited! The tote bag and hand-signed invoice were pretty amazing too!
Fire Mountain catalogs are the Gems of the trade. They excite, delight, explain and parade. Innovation, temptation and instructions galore bring viewers excitement as never before.
I just thought I should drop you a line to let you know how satisfied I am and have always been with your products and service. You are the only company that I know of that really takes time when packaging your orders. They always arrive in perfect condition. It does not go unnoticed. It is obvious that your staff cares about what they do, unlike so many other companies today. Your products are always the best quality and very reasonable prices. I live in a suburb of Chicago and placed an order very late last, Wednesday. The tracking said it would be here Today (Monday). To my amazement, it arrived last Saturday, and in the same condition that I am accustomed to, perfect. Thank you for the wonderful service and products. The only improvement that you could possibly make would be to open a retail store in NW Indiana! We need one here. Thank you, again.
You guys are TOO MUCH!!! Every time I get a new catalogue I think it will be redundant, but I'm always amazed to see they are fresh and new and full of info and new products! Great! A good idea would be a catalogue for the Dione system with suggested retail prices that we can use to show to potential custom jewelry clients.
"I called this morning to see if I could add something to an order and to my surprise a human being answerd the phone. I was so suprised and didn't even get a recording first. This is absolutely GREAT! I am very impressed! Just wanted to pat you on the back."
"A compliment--I just toured the EncycloBEADia for the first time. I just simply love it. Thank you for sharing so much knowledge."
My order arrived today. Everything is amazing. Thank you ... beautiful beads!
I can't tell you how convenient your website is for me. Not only do I shop here daily, but I use the cart to store items that I know I need, so I don't forget them. Your pricing is really nice and I don't have to worry about the quality of the products. Thank you!
You guys are doing great!!! I use your website and no one else's I can trust you guys to deliver on time with the best care.
I love Fire Mountain Gems and Beads! You have much to pick from and your teaching videos are excellent.
Wow! That was top-notch delivery. I just ordered on Wednesday and it arrived today. Great job FMG! Love you guys. Thanks again.
It is always a pleasure to call Fire Mountain Gems. The customer service reps are always pleasant and polite and there is no time spent waiting for someone to answer. The order is always promptly delivered also. Thank you!
You are the best company I've ever dealt with on the internet. My order was filled correctly and so fast. I couldn't believe how quickly I received it and the same with the back order. All the products I purchased were just as described, (no surprises) and just top quality, the best. It was such a pleasure doing business with you that as far as I'm concerned you've eliminated all the competition. Thank you very much to all the staff. Sincerely,
On my last 3 orders, my order has been shipped within 24 hours of when my order was placed. I then received my order within 2 days. Thanks for such great customer service!
Just wanted to say "thank you" to whom ever finally made sure I received the 2012-2013 catalog. I am drooling over the pages now. I am sorry it took so long for me to receive it. I just want the person who made it happen to get credit. Actually think it was the person I talked to in customer service.
Have a beautiful day!
You guys are the best!!! I had a particularly confusing question the other day and your customer service representative helped me through it. She is great as the rest of your customer service people. Thank you for your continued excellence.
Ordered last night, on its way today! That's what I call great service.
I got an email to encourage me to place an order as it's been a year since I've ordered. It would be more appealing if there had been an incentive attached. I've been thinking about doing a summer project as I'm too busy through the year to do something for fun. An incentive would make me pull the trigger much faster.
I use Fire Mountain for all my internet purchases. If I can't find it locally, I am sure FMG will have it. I appreciate that I do not have to have a minimum order in order to purchase.