What People are Saying...
Thank you for all your feedback and willingness to share the good, the bad and the ugly with us. We build our business around customer feedback.
So please keep the comments coming -- and be assured it will be brought to the attention of the appropriate departments for resolution.
Wow! I received my order today and the merchandise was better than I expected. I'll tell 40 of my best friends about this company.
Many thanks for the gift. Regards,
I just received my very first order from FMG and it is awesome!!! Your staff sent my order out the very next day, and it was festively packaged for Christmas!!! I have already placed another order! I can't wait to get it! Thank you FMG! Also, I didn't receive my November Supplement catalog. Is it possible get a copy mailed to me? Thank you so much! Your biggest fan,
I just wanted to thank you for all the great tips you guys share ... wonderful. I so appreciate it. Thank you
Just wanted to say "thank you" to whom ever finally made sure I received the 2012-2013 catalog. I am drooling over the pages now. I am sorry it took so long for me to receive it. I just want the person who made it happen to get credit. Actually think it was the person I talked to in customer service.
Have a beautiful day!
I really appreciate your prompt service and delivery--Happy Holidays to all of you!
Regarding resource F205--I just wanted to say this was a lovely story and one that I have been doing, without even realizing it. It is hard to separate ourselves from the competition but our personal stories do that. Thank you! Kind regards,
Great service and beautiful beads. Can't wait to create!
Just received my order in good shape. I was blessed by the tissue paper laying on top with stickers for love and peace. A lovely touch. Small things can do great good. Thank you
I love your black velvet earring stands and I love that I can get my package for $5!!! thanks
"Thank you so much for your wonderful customer service, this really makes me feel confident to order from you again."
I just got my order last night and was once again very pleased with your quality and how quickly I received my order. I haven't finished sorting it all yet, but I can't wait to get to work!
"Once again a perfect shipment received! Amazing that it's possible to call on a Monday morning (east coast) and receive your "rush" order on Tuesday morning the next day!! Once again, my hats are off to the people at Fire Mountain Gems!!"
THANK YOU VERY MUCH! have received my first shipment. Thank you for your free gift (it will be used). Awaiting my second order/shipment this weekend. I'm making my prototypes for my submission of a design patent. My items/products look GOOD. I could not have done it without you. I thought, I would have to string all the beads for SCRIPTMARK and you offered pre-strung beads.
Again, THANK YOU VERY MUCH! I'm real excited and having fun in my old age. I will be placing future orders ... I hope you and yours have happy and healthy days.
I got the email regarding the new mobile site, but it doesn't display the mobile site my phone, just the normal site. I have an Android phone, operating system version 2.3.6. Most other websites I access on this phone display the mobile versions automatically.
I received my order yesterday and want to thank everyone, especially Heather, for the quick delivery, the careful packing and shipping of my order. I love my "Steel Bench Pin Combo Set", It is perfect for my small studio. Thanks for my free gift. What a nice surprise. Best Regards,
Fire Mountain Gems is my favorite go-to place for materials! It's like Christmas every time I receive a package. Great customer service and fantastic selection for jewelry making needs!
"Good Morning, I just placed my first order last night. The process was very "user friendly" especially for someone who has rarely ordered on the internet. You anticipated each of my questions and answered them, right on the screen! Thanks for the very clear and concise ordering page! I can't wait for my beads and findings to arrive!"
I have become a beading junkie. My great niece wanted a beaded door for Christmas so I thought that the beads I had were enough, not true so I hunted for the best place to get them and found Fire Mountain. Now I have made jewelry, belts, eyeglass necklaces, and much more and started selling some to support my bead habit. Love the super sales. Thanks so very much.
I don't order items very often, but when I do, I haven't been disappointed. Thanks,