Customer Service

Contact Us


To e-mail Customer Service, click here


Customer Order line, toll-free, 1-800-355-2137 (24 hours a day, 7 days a week)

Customer Service, toll-free, 1-800-423-2319
International: 1-541-956-7890
International Fax: 1-541-479-4367

Domestic and International Hours:
M,T,Th,F: 6am-6pm, PST
W: 6am-10:30am and 11:30am-6pm, PST
Sat: 7am-4pm, PST
Sun: Closed

To assure the highest level of customer service and satisfaction, Fire Mountain Gems and Beads records all of our telephone calls.


Fax Order Line, toll-free, 1-800-292-FIRE (3473)


Written inquiries and orders can be mailed to the following address:
Customer Service
Fire Mountain Gems
1 Fire Mountain Way
Grants Pass, OR 97526-2373

Design Gallery Submissions

To submit your design for inclusion in our Gallery of Designs, click here

Product Suggestions

We welcome your suggestions. If there is a product you think we should make available, please click here to tell us about it.

Products sold by Fire Mountain Gems and Beads® are intended for experienced jewelry-makers and designer-artists;
children 14 years of age or younger should use these products with adult direction.

Fire Mountain Gems and Beads, Inc. - One Fire Mountain Way, Grants Pass, OR USA 97526-2373
Copyright 2008-2018 Fire Mountain Gems and Beads, Inc. All rights reserved.
Fire Mountain Gems and Beads reserves the right to make policy changes at any time without prior notice.