Customer Service


Christmas Service Schedule for 2015 Holiday Season

For Christmas delivery please refer to the following schedule. Many factors such as adverse weather anywhere in the nation can affect service. We will keep you informed of any changes. The following applies to:
  • In-stock items only
  • The 48 contiguous states
  • Assumes any credit or payment issues are resolved by the stated dates and times
  • Shipments are NOT guaranteed for Christmas delivery
Holiday Hours

Please note: Fire Mountain Gems and Beads' holiday hours:
  • Christmas, December 24th - 27th: Closed
  • New Year's, December 31st - January 3rd: Closed
Orders that would normally be processed and shipped on these days will be processed and shipped the following business day.

Packages in transit during these and other government holidays could be delayed by one or more days, depending on the carrier.
Best Way Select--Friday 12/18/15 by Close of Business (PST)
Not a guaranteed service. As a general guideline, orders should leave our Distribution Center no later than Friday, December 18th for delivery before Friday, December 25th.
USPS Priority Mail--Friday 12/18/15 by 1pm (PST)
Not a guaranteed service. As a general guideline, orders should leave our Distribution Center no later than Friday, December 18th for delivery before Friday, December 25th.
UPS Ground--Monday 12/14/15 by Close of Business (PST)
Not a guaranteed service. Orders must be placed by close of business Monday, December 14th for delivery before Friday, December 25th. **Some remote areas will take at least one extra day, must be physical address, no APO/FPO/PO Box.

Note: UPS will temporarily suspend normal Ground service guarantees on packages tendered between Friday, December 11th and Thursday, December 24th, 2015.

If you'd like your order delivered faster than our standard services, please consider upgrading with the following expedited Express options.

FedEx 3 Day--Monday 12/21/15 by 1pm (PST)
Orders must be placed by 1pm Monday, December 21st for delivery before Friday, December 25th. **Some remote areas will take one extra day, must be physical address, no APO/FPO/PO Box.

FedEx 2nd Day--Tuesday 12/22/15 by 1pm (PST)
Orders must be placed by 1pm Tuesday, December 22nd for delivery before Friday, December 25th. **Some remote areas will take one extra day, must be physical address, no APO/FPO/PO Box.

FedEx Priority Overnight--Wednesday 12/23/15 by 1pm (PST)
Orders must be placed by 1pm Wednesday, December 23rd for delivery before Friday, December 25th. **Some remote areas will take one extra day, must be physical address, no APO/FPO/PO Box.

Note: FedEx Money-Back Guarantee for on-time delivery via expedited services will be suspended temporarily on packages tendered between Friday, December 18th and Thursday, December 24th, 2015.

USPS Priority Mail Express--Wednesday 12/23/15 by 1pm (PST)
Orders must be placed by 1pm Wednesday, December 23rd for delivery before Friday, December 25th. **Some remote areas will take one extra day, must be physical address, no APO/FPO/PO Box.

Products sold by Fire Mountain Gems and Beads® are intended for experienced jewelry-makers and designer-artists;
children 14 years of age or younger should use these products with adult direction.

Fire Mountain Gems and Beads, Inc. - One Fire Mountain Way, Grants Pass, OR USA 97526-2373
Copyright 2008-2018 Fire Mountain Gems and Beads, Inc. All rights reserved.
Fire Mountain Gems and Beads reserves the right to make policy changes at any time without prior notice.