Customer Service


To ensure delivery before Sunday December 25th (Christmas), please refer to the following schedule. Many factors such as adverse weather anywhere in the nation can affect service. We will keep you informed of any changes. The following applies to:
  • In-stock items only
  • The 48 contiguous States
  • Assumes any credit or payment issues are resolved by the stated dates and times.
  • Orders shipped via Ground are NOT guaranteed for Christmas delivery.
Priority Mail - Friday 12/9/11 Close of Business
This is routinely a 2-5 day service, however FMG normally allows up to 15 days for delivery. As a general guideline orders should leave our Distribution Center no later than Friday December 9th for delivery before Sunday December 25th.
UPS Ground - Monday 12/12/11 Close of Business
Orders must be placed by close of business Monday December 12th for delivery before Sunday December 25th. **Some remote areas will take at least one extra day, must be physical address, no APO/FPO/PO Box.
FedEx Ground/Home - Sunday 12/11/11 Close of Business
Orders must be placed by close of business Sunday December 11th for delivery before Sunday December 25th. **Some remote areas will take at least one extra day, must be physical address, no APO/FPO/PO Box.

Receive your order BEFORE Christmas!

If you'd like your order delivered faster than our standard services, please consider upgrading with the following expedited FedEx options: 3 Day, 2nd Day or Priority Overnight.

FedEx 3 Day - Tuesday 12/20/11 1 P.M. (PST)
Orders must be placed by 1 PM Tuesday December 20th for delivery before Sunday December 25th. **Some remote areas will take one extra day, must be physical address, no APO/FPO/PO Box.

FedEx 2nd Day - Wednesday 12/21/11 1 P.M. (PST)
Orders must be placed by 1 PM Wednesday December 21st for delivery before Sunday December 25th. **Some remote areas will take one extra day, must be physical address, no APO/FPO/PO Box.

FedEx Priority Overnight - Thursday 12/22/11 1 P.M. (PST)
Orders must be placed by 1 PM Thursday December 22nd for delivery before Sunday December 25th. **Some remote areas will take one extra day, must be physical address, no APO/FPO/PO Box.

Note: UPS will temporarily suspend normal service guarantees on packages tendered between Monday December 12th and Saturday December 24th 2011.

FedEx Money-Back Guarantee for on-time delivery will be suspended temporarily from Tuesday December 20th through Saturday December 24th 2011.

Holiday Hours

Please note: Fire Mountain Gems and Beads' holiday hours:
  • Thanksgiving, November 24th: Closed
  • Christmas, December 23rd - 25th: Closed
  • New Year's, December 30th - January 1st: Closed
Orders that would normally be processed on these days will be processed the following business day.

Packages in transit during these and other government holidays could be delayed by one or more days, depending on the carrier.

Products sold by Fire Mountain Gems and Beads® are intended for experienced jewelry-makers and designer-artists;
children 14 years of age or younger should use these products with adult direction.

Fire Mountain Gems and Beads, Inc. - One Fire Mountain Way, Grants Pass, OR USA 97526-2373
Copyright 2008-2018 Fire Mountain Gems and Beads, Inc. All rights reserved.
Fire Mountain Gems and Beads reserves the right to make policy changes at any time without prior notice.