Customer Service
December 2018 Holiday Shipping Guide

For Christmas delivery please refer to the following schedule. Many factors such as adverse weather anywhere in the nation can affect service. We will keep you informed of any changes. The following applies to:

  • In stock items only
  • The 48 contiguous States
  • And assumes any credit or payment issues are resolved by the stated dates and times.
  • APO, FPO and DPO orders via USPS must be placed by close of business on Friday, December 7th. This is not a guaranteed service.
  • International orders must be placed by close of business on Thursday, December 6th. This is not a guaranteed service.

$5.99 USPS Low Cost Flat Rate – Monday 12/17/18 by Close of Business PST*

Not a guaranteed service. As a general guideline, orders should leave our Distribution Center no later than Tuesday, December 18th for delivery by Monday, December 24th.

FedEx Ground/Home Delivery - Tuesday 12/11/18 by Close of Business PST**

Not a guaranteed service. Orders must be placed by close of business Tuesday, December 11th for delivery by Monday, December 24th.

UPS Ground - Friday 12/14/18 by Close of Business PST**

Not a guaranteed service. Orders must be placed by close of business Friday, December 14th for delivery by Friday, December 21st.

If you’d like your order delivered faster than our standard services, please consider upgrading with the following expedited Express options.

FedEx 3 Day – Wednesday 12/19/18 by 1 PM PST**

Orders must be placed by 1 PM Wednesday, December 19th for delivery by Monday, December 24th.

FedEx 2nd Day - Thursday 12/20/18 by 1 PM PST**

Orders must be placed by 1 PM Thursday, December 20th for delivery by Monday, December 24th.

FedEx Priority Overnight – Friday 12/21/18 by 1 PM PST**

Orders must be placed by 1 PM Friday, December 21st for delivery by Monday, December 24th.

Please Note:

FedEx Money-Back Guarantee for on-time delivery via expedited services will be suspended temporarily on packages tendered between Tuesday, December 18th and December 24th, 2018.

USPS Priority Mail - Tuesday 12/18/17 by 1 PM PST*

Not a guaranteed service. As a general guideline, orders should leave our Distribution Center no later than Wednesday, December 19th for delivery by Monday, December 24th.

USPS Priority Mail Express - Thursday 12/20/17 by 1 PM PST*

Orders must be placed by 1 PM Thursday, December 20th for delivery by Monday, December 24th.

USPS Priority Mail Express postage refund eligibility is adjusted during the Holiday season.

* Some remote areas will take one extra day, must be physical address, no PO box.

** Some remote areas will take one extra day.

If you have any questions, please call our Customer Service number (800-423-2319) for additional information.

Effective: 12/1/2017