Special Orders

Special Order FAQs

If we don't currently carry an item, it doesn't mean you're out of luck. We're happy to work with you to source items for a special order. Here are some common questions about special orders to help you get started.

What is a special order?

A special order can be requested when you'd like to purchase goods that are not in our inventory. This can include:

  • Out-of-stock items
  • Low-stock items
  • Jewelry-making supplies we do not currently carry. Examples can include:
    • Different plating/finish
    • Different sizes
    • Specific jewelry-making components

Do I have to be a current customer to place a special order?

No. Platinum Partners, current customers and new customers are welcome to inquire about special orders.

How do I request a special order?

Contact our friendly Platinum Partner Representatives by phone at (888)-364-4378 or email at  platinum@firemtn.com. We will gather information on your needs and then review the availability, shipping and cost.

Is there a minimum to place a special order?

Yes, there is a minimum of $1,000 per order (no less than $250 per sku).

Is a deposit required on special orders?

The need for a deposit will vary. Any deposit needed will be communicated before a special order is finalized. Deposits are not refundable.

How are special orders shipped?

Special orders are typically shipped FedEx Express with a signature required for delivery. Any special-order shipping costs are the responsibility of the customer and are the direct shipping costs of the order.

Are special orders returnable?

Special orders cannot be canceled or returned.

Ready to place a Special Order? Contact Us Today

Here's what some of our Platinum Partners say about working with us on special orders:

"My experience with Fire Mountain's Platinum Partners is always so good. They go above and beyond to cater to their designers. I needed a specific fish hook they didn't carry and reached out and the team made it happen, they put in a custom order for me!"

- L. Books, Laurali Designs, San Diego, CA

"I love the personalized experience, and everyone who has helped me from Fire Mountain has been incredibly nice and helpful. Being part of the program makes me feel like an industry insider and on the cutting edge of the newest trend shifts. I couldn't be happier with my experience."

- J. Luu, Jessica Luu Jewelry, Lafayette, LA

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