Customer Service

Privacy Policy

How we use information

Our site uses an order form allowing you to request information, products and services. Contact information (name, email address, telephone number, address, etc.) is also used to get in touch with you when necessary. Financial information (credit card number, credit card expiration date, etc.) is only used to bill you for products and services purchased at Fire Mountain Gems and Beads.

We may use your IP address to help diagnose problems with our server and to administer our web site. Your IP address may also be used to gather broad demographic information and to recognize customer traffic patterns and site usage. This information assists us in developing the design and layout of the site.

To enhance your shopping experience, our site uses cookies. Cookies are alpha-numeric identifiers that are transferred to your computer's hard drive through your web browser. Cookies make it possible for us to recognize you when you visit. By doing this, we can personalize your return visits and save you time during checkout. For the most rewarding shopping experience, your browser must be set to accept cookies.

You may, from time to time, receive information from us about new features, new services and special offers we think you'll find valuable. If you'd like to opt out of receiving future email offers from Fire Mountain Gems and Beads, please log in to your account and click "Email Preferences" or click the unsubscribe link within that email. We may share your mailing address with reputable businesses that can provide you with valuable, relevant offers and information.

This site may now, or in the future, contain links to other sites. Fire Mountain Gems and Beads is not responsible for the privacy practices or content of such sites.

By using our web site or purchasing product from us, you agree to the collection and use of information as set forth in this privacy policy. This policy may be updated at any time. We will post any changes to our privacy policy on this page so that you are always aware of what information we collect and how we use it.

If, at any time, you have questions or concerns about Fire Mountain Gems and Beads privacy policy, please feel free to email us at: or call customer service, toll-free, at 1-800-423-2319 to speak to one of our friendly Customer Service representatives.

Security methods

We maintain administrative, technical, and physical safeguards to protect your personal information. When we collect or transmit sensitive information such as a credit or debit card number, we use industry standard methods to protect that information. Fire Mountain Gems and Beads does not retain credit or debit card numbers on our systems. However, no e-commerce solution, website, mobile application, database or system can be completely secure. You also need to take reasonable steps to protect your personal information against unauthorized disclosure or misuse by unauthorized persons.

Third-Party Automated Collection and Interest-Based Advertising

Fire Mountain Gems and Beads participates in interest-based advertising (IBA), also known as Online Behavioral Advertising. We use third-party advertising companies to display ads and send emails tailored to your individual interests based on how you browse and shop online.

We allow third-party companies to collect certain information when you visit our website. This information is used to serve ads only for Fire Mountain Gems and Beads products. These companies use non-personally-identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, hardware/software information, cookie and session ID) and personally identifiable information (e.g., static IP address) during your visits to this and other websites to provide advertisements about goods and services likely to be of greater interest to you, or advertising-related services, such as ad delivery. These parties typically use a cookie, web beacon or other similar tracking technologies to collect this information.

Children's Privacy

We recognize the importance of protecting children's online privacy. Fire Mountain Gems and Beads does not intentionally collect information from children under the age of 13, and Fire Mountain Gems and Beads does not target its website to children.

Et Cetera

We are not responsible for typographical errors. Prices are subject to change without prior notice. To assure the highest level of customer service and satisfaction, Fire Mountain Gems and Beads frequently records calls to our customer care center. We are a 100% direct marketing company and have no sales showroom. Any letters, photographs or products sent to Fire Mountain become our property and we reserve the right to publish any such material unless the submission specifically states otherwise in writing. Jewelry or objects shown in photographs used to show pertinent features of a product are for illustrative use only and we reserve all of our rights to control third party use of our intellectual property.