Customer Service

Sales Tax Information

Estimated Sales Tax

We show "estimated tax" throughout the add-to-cart and checkout process, as changes in product availability, order modifications and sales tax rate increases can occur before the order ships. The final sales tax is calculated at order shipment, and will be shown in Order History on your Account Information page.

NOTE: Most states make the effective date of rate changes on the 1st of a month. When placing your order at the end of the month, your estimated taxes may differ from the final taxes due to a tax rate change put into effect before the order ships. Please check your state's tax website for rate changes and effective dates.

How to file your Sales and Use Tax Exemption Certificate

If you have a valid Sales and Use Tax Exemption Certificate, you can still purchase without paying sales tax on your orders from Fire Mountain Gems and Beads. Here’s what to do:

  • Contact us on our Customer Service line 1-800-423-2319 or via online chat during regular business hours (7am to 5pm Pacific Time, Monday - Friday) and we will assist you with the process.
  • Once you have filed with us, the validation of the exemption certificate by the issuing state can take 3 to 4 business days, so it is best to contact us as soon as possible to start the process.
  • Unfortunately, without a validated Sales and Use Tax Exemption Certificate on file, we are legally required to collect sales tax.

Why are we charging Sales Tax now?

This change is due to a US Supreme Court ruling (South Dakota vs. Wayfair, Inc.) that allows states to collect sales and use tax on internet and direct marketing transactions for products and/or services delivered to addresses within their state boundaries.