Customer Service Shipping Information

Note about order shipment times: Currently, we have a 2-4 business day processing time for most orders. All orders with express shipping methods selected are processed with priority.

Due to situations beyond our control--COVID-19 staffing shortages, wildfire conditions, and extreme weather--we are seeing delays in carriers delivering shipments. These delays are on both standard and express shipping methods. If the delay is due to one of these situations, we cannot reimburse shipping fees for packages that fail to arrive within the expected timeframe. We sincerely apologize for any inconvenience and appreciate your understanding.

Christmas Shipping Schedule for the 2021 Holiday Season

For Christmas delivery please refer to the following schedule. Many factors such as adverse weather anywhere in the nation can affect service. It is expected this year the volume will be very high which might create unexpected delays. We will keep you informed of any changes. The following applies to:

  • In stock items only
  • The 48 contiguous States
  • Assumes any credit or payment issues are resolved by the stated dates and times.
  • APO, FPO and DPO orders via USPS must be placed by close of business on Monday, December 6th. This is not a guaranteed service.
  • International orders must be placed by close of business on Friday, December 3rd. This is not a guaranteed service.
$6.99 USPS Best Way Shipping – Wednesday 12/08/21 by Close of Business PST

Not a guaranteed service. Orders must be place by close of business Wednesday, December 8th for delivery by Thursday, December 23rd.
**Some remote areas will take at least one extra day.

FedEx Ground/Home Delivery – Friday 12/10/21 by Close of Business PST

Not a guaranteed service. Orders must be placed by close of business Friday, December 10th for delivery by Thursday, December 23rd.
**Some remote areas will take at least one extra day, must be physical address, no PO box.

UPS Ground - Friday 12/10/21 by Close of Business PST

Not a guaranteed service. Orders must be placed by close of business Friday, December 10th for delivery by Thursday, December 23rd.
**Some remote areas will take at least one extra day, must be physical address, no PO box.

If you would like your order delivered faster than our standard services, please consider upgrading with the following expedited Express options.

FedEx 3 Day – Friday 12/17/21 by 1 PM PST

Orders must be placed by 1 PM PST Friday, December 17th for delivery by Thursday, December 23rd.
**Some remote areas will take one extra day, must be physical address, no PO box.

FedEx 2nd Day - Monday 12/20/21 by 1 PM PST

Orders must be placed by 1 PM PST Monday, December 20th for delivery by Thursday, December 23rd.
**Some remote areas will take one extra day, must be physical address, no PO box.

FedEx Priority Overnight – Tuesday 12/21/21 by 1 PM PST

Orders must be placed by 1 PM PST Tuesday, December 21st for delivery by Thursday, December 23rd.
**Some remote areas will take one extra day, must be physical address, no PO box.

Please Note:

FedEx Money-Back Guarantee for on-time delivery via expedited services will be suspended temporarily on packages tendered between Friday, December 17th and December 24th, 2021.

USPS Priority Mail - Friday 12/10/21 by 1 PM PST

Not a guaranteed service. As a general guideline, orders should leave our Distribution Center no later than Friday, December 10th for delivery by Thursday, December 23rd.
**Some remote areas will take one extra day.

USPS Priority Mail Express - Monday 12/20/21 by 1 PM PST

Orders must be placed by 1 PM Monday, December 20th for delivery by Thursday, December 23rd.
**Some remote areas will take one extra day.

USPS Priority Mail Express postage refund eligibility is adjusted during the Holiday season.

How Much Will it Cost to Ship My Order?

We tailor our shipping costs so that you only pay based on the weight of your order - except for $6.99 Low Cost Flat Rate Shipping.

How to Calculate Shipping - At the bottom of Your Shopping Cart page, enter your location and click Calculate Shipping Cost. The Continue Shopping button lets you continue adding items to your shopping cart. If you're using $6.99 Low Cost Flat Rate Shipping you'll always know how much shipping will cost.

Shipping Options

Domestic

$6.99 Best Way Select Flat Rate Shipping – Recommended and Most Popular

You only spend $6.99 to ship your under 20 lb order and we'll choose the shipping carrier that provides the best carrier option (for domestic, APO, FPO and DPO). Packages that weigh 20 lbs or more will be charged actual-cost postage as determined by the shipping carriers. Promotional items such as a catalog or free samples in your order are postage compliments of Fire Mountain Gems and Beads and are not included in the total package weight. You will not be charged shipping for these items.

Other shipping methods are not included in this $6.99 low-cost flat rate program. This service covers all 50 states plus the following US territories: American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, US Virgin Islands, Wake Island and APO/FPO/DPO addresses are also included in this service.

FedEx Express Services

  • Overnight Priority Service, arrives the next business day after day of shipment; excluding holidays.
  • 2-Day Express Service, arrives in 2 business days after day of shipment; excluding holidays.
  • 3-Day Express Saver, arrives in 3 business days after day of shipment; excluding holidays. Available to contiguous 48 States.

FedEx requires a physical address for delivery. If your shipping address includes a PO Box, please select an alternative shipping method.

United States Postal Service (USPS)

  • Priority Mail Express Service, arrives 2-4 days after day of shipment; including Saturdays and holidays. Delivery date may vary for orders placed during the weekend with this service. Priority Mail Express will always require a signature upon delivery.
  • Priority Mail Service, arrives in 3-5 business days after day of shipment; including Saturdays and excluding holidays. Priority Mail will only require a signature under some circumstances.

Orders to Puerto Rico and the US Virgin Islands are shipped via USPS Priority Mail only.

FedEx Ground/Home Delivery

  • FedEx Ground to Commercial Businesses, arrives 1-7 business days after day of shipment; delivers Monday through Friday.
  • FedEx Ground Home Delivery, arrives 1-7 days after day of shipment; delivers Tuesday through Saturday.

United Parcel Service Ground (UPS)

  • UPS Ground Service, arrives in 1-8 business days after day of shipment.
  • Please allow one extra day for orders shipped to Hawaii and Alaska addresses.

International Shipping Information (Including Canada)

All orders shipped outside of the United States will be charged actual-cost postage as determined by our shipping carriers.

FedEx Services

International Priority which takes 1-3 business days after day of shipment to arrive at Customs and International Economy which takes 3-6 business days after day of shipment to arrive at Customs.

United States Postal Service (USPS)

USPS International Best Way Shipping

USPS International Best Way Shipping provides fast economical delivery to your location. We'll choose the best shipping option. International customers may be subject to import duties, fees and taxes that are levied after a shipment reaches the intended country.

USPS International First Class Shipping

International customers may be subject to import duties, fees and taxes that are levied after a shipment reaches the intended country.

Priority Mail International

Takes 4-8 business days to arrive at Customs.

Customs fees or taxes are separate from the shipping charges, and are not the responsibility of Fire Mountain Gems and Beads.

Customs fees and taxes will vary. Contact your local Customs office if you have any questions or concerns about these fees.

A package returned to us due to refusal of these charges will result in Fire Mountain Gems and Beads being charged for the shipping, return shipping and Customs fees, and future orders will not be accepted until these fees are reimbursed. We are unable to alter our declaration. We apologize for any inconvenience.

Holiday Closures

Fire Mountain Gems and Beads is closed for the following holidays:

  • Thanksgiving Day - 11/25 Closed
  • Christmas Eve - 12/24 Closed
  • Christmas Day
  • New Year's Eve - 12/31 Closed
  • New Year's Day
  • Memorial Day
  • Independence Day - 7/5 Closed
  • Labor Day

Orders that would normally be processed on these days will be processed the following business day.

Packages in transit during these and other government holidays could be delayed depending on the carrier.

While our main facilities are closed on these holidays, you are still able to place orders online and by phone.

If you have any questions, please call our Customer Service number (800-423-2319) for additional information.

Effective: 11/1/2020