I sell my jewelry online from my own website. I'd like to send follow-up emails to clients, but I don't want to annoy them. What's the best way to stay in touch after the sale?
- Mary, Bloomfield, MI
Confirmation emails following online sales are an excellent way to continue to market your jewelry. There are three obvious follow-up opportunities:
An e-mail that confirms the purchase
An e-mail that notifies them in advance of the expected shipping date
An e-mail sent after the item has shipped (which can contain tracking information)
All three emails provide you with the opportunity to reinforce your company name, mention future events or promotions and more. Beyond those confirmation emails, only send marketing messages to clients and prospects who affirmatively ''opt-in'' to your marketing list. Good clients who have been served well will want to hear more from you in the future.
- Dr. David Weiman
Dr. David Weiman is a respected expert in the field of marketing and selling handcrafted jewelry and a well-read contributor to Fire Mountain Gems and Beads "Ask the Experts". He is the author of Introduction to Marketing and Selling Jewelry, The Jewelry Selling Answer Book and The 5 Keys to Selling Handcrafted Jewelry. A free newsletter on selling handmade jewelry is available at his website: www.marketingjewelry.com.