Ask the Experts Testimonials Q&A
Q: A customer wrote me a very nice thank-you note recently. When I asked her if I could use it as a testimonial on my website, she said I could, but she only wanted me to use her initials. When I see a testimonial without a full name, it looks fake, but I'd like to post hers with just her initials because it's so positive. What do you suggest?
