Customer Service Contact Us

Keeping our employees and guests safe and healthy is one of our highest priorities. Due to the unfortunate outbreak of the COVID-19/Coronavirus, we are currently suspending tours of our facility. We sincerely appreciate your understanding and your patience during this time.

Live Chat

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Customer Service: click here


Customer Order Line: 1-800-355-2137 (7 days a week between 5am – 9pm PT)

Customer Service: 1-800-423-2319

International: 1-541-956-7890

Domestic and International Hours:
M,T,Th,F: 7am-6pm
W: 7am-10:30am and 11:30am-6pm
Sat: Closed
Sun: Closed

To assure the highest level of customer service and satisfaction, Fire Mountain Gems and Beads frequently records calls to our customer care center.


Fax Order Line: 1-800-292-FIRE (3473)

International Fax: 1-541-479-4367


Written inquiries and orders can be mailed to the following address:

Customer Service
Fire Mountain Gems
1 Fire Mountain Way
Grants Pass, OR 97526-2373