Customer Service Contact Us

Keeping our employees and guests safe and healthy is one of our highest priorities. Due to the unfortunate outbreak of the COVID-19/Coronavirus, we are currently suspending tours of our facility. We sincerely appreciate your understanding and your patience during this time.

Live Chat

Click here for Live Chat. Were here to help.

Email

Customer Service: click here

Call

Customer Order Line: 1-800-355-2137 (7 days a week between 5am – 9pm PT)

Customer Service: 1-800-423-2319

International: 1-541-956-7890

Domestic and International Hours:
M,T,Th,F: 7am-6pm
W: 7am-10:30am and 11:30am-6pm
Sat: Closed
Sun: Closed

To assure the highest level of customer service and satisfaction, Fire Mountain Gems and Beads frequently records calls to our customer care center.

Fax

Fax Order Line: 1-800-292-FIRE (3473)

International Fax: 1-541-479-4367

Mail

Written inquiries and orders can be mailed to the following address:

Customer Service
Fire Mountain Gems
1 Fire Mountain Way
Grants Pass, OR 97526-2373