There are a few principles to keep in mind. First, make the guarantee simple. It should be easy to read and understand. Second, make sure it's in writing and posted where you sell your jewelry. It should also be on your invoices and posted at your website. Finally, make the terms as generous as you're willing to offer. For example, ''You must be completely satisfied, or return the item in original condition within 6 months for a complete refund of your purchase price.''
Don't be afraid to offer a longer guarantee period, either. In fact, the longer the guarantee, the less likely it is that someone may return it because it removes the time pressure to do so. You must honor the guarantees you make, so if you have any concerns about what your obligations are under a guarantee, check with a business attorney before you offer it. - Dr. David Weiman
Products sold by Fire Mountain Gems and Beads® are intended for experienced jewelry-makers and designer-artists; children 14 years of age or younger should use these products with adult direction.
Fire Mountain Gems and Beads, Inc. - One Fire Mountain Way, Grants Pass, OR USA
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Fire Mountain Gems and Beads reserves the right to make policy changes at any time without prior notice.