Customer Service
Contact Us
Keeping our employees and guests safe and healthy is one of our highest priorities. Due to the unfortunate outbreak of the COVID-19/Coronavirus, we are currently suspending tours of our facility. We sincerely appreciate your understanding and your patience during this time.
Customer Service and Order Line:
1-800-423-2319
International:
1-541-956-7890
Customer Service Hours:
M,T,W,Th,F: 7am-5:30pm PT
Sat, Sun: Closed
To assure the highest level of customer service and satisfaction, Fire Mountain Gems and Beads frequently records calls to our customer care center.
Fax Order Line: 1-800-292-FIRE (3473)
International Fax: 1-541-479-4367
Written inquiries and orders can be mailed to the following address:
Customer Service
Fire Mountain Gems
1 Fire Mountain Way
Grants Pass, OR 97526-2373