Customer Service Contact Us

Keeping our employees and guests safe and healthy is one of our highest priorities. Due to the unfortunate outbreak of the COVID-19/Coronavirus, we are currently suspending tours of our facility. We sincerely appreciate your understanding and your patience during this time.

Live Chat

Click here for Live Chat. Were here to help.

Email

Customer Service: Questions@firemtn.com

Call

Customer Service and Order Line: 1-800-423-2319

International: 1-541-956-7890

Customer Service Hours:
M,T,W,Th,F: 7am-5:30pm PT
Sat, Sun: Closed

To assure the highest level of customer service and satisfaction, Fire Mountain Gems and Beads frequently records calls to our customer care center.

Fax

Fax Order Line: 1-800-292-FIRE (3473)

International Fax: 1-541-479-4367

Mail

Written inquiries and orders can be mailed to the following address:

Customer Service
Fire Mountain Gems
1 Fire Mountain Way
Grants Pass, OR 97526-2373