Customer Service

Contact Us


To e-mail Customer Service, click here


Customer Order line, toll-free, 1-800-355-2137 (24 hours a day, 7 days a week)

Customer Service, toll-free, 1-800-423-2319
International: 1-541-956-7890
International Fax: 1-541-479-4367

Domestic and International Hours:
M,T,Th,F: 6am-6pm, PST
W: 6am-10:30am and 11:30am-6pm, PST
Sat: 7am-4pm, PST
Sun: Closed

To assure the highest level of customer service and satisfaction, Fire Mountain Gems and Beads records all of our telephone calls.


Fax Order Line, toll-free, 1-800-292-FIRE (3473)


Written inquiries and orders can be mailed to the following address:
Customer Service
Fire Mountain Gems
1 Fire Mountain Way
Grants Pass, OR 97526-2373

Link Requests

For information and requests regarding link submission to our resources directory, click here

Design Gallery Submissions

To submit your design for inclusion in our Gallery of Designs, click here

Product Suggestions

We welcome your suggestions. If there is a product you think we should make available, please click here to tell us about it.

Products sold by Fire Mountain Gems and Beads® are intended for experienced jewelry-makers and designer-artists;
children 14 years of age or younger should use these products with adult direction.

Fire Mountain Gems and Beads, Inc. - One Fire Mountain Way, Grants Pass, OR USA 97526-2373
Copyright 2008-2017 Fire Mountain Gems and Beads, Inc. All rights reserved.
Fire Mountain Gems and Beads reserves the right to make policy changes at any time without prior notice.